What does automation of processes mean? Basically, it means adopting solutions that automate all those repetitive and tedious tasks that employees need to do every day. These activities take a lot of time, but most of all, they impede people to focus on more valuable tasks which can be considered as a minus for the company. Using automated solutions like robotic process automation (RPA) and artificial intelligence (AI) tools, it’s possible to get the hyperautomation that an organization needs.

In this article we want to focus on hyperautomation which Gartner considers as one of the year’s top 10 strategic technology trends. Read on to find out more about automation of processes with the hyperautomation.

Hyperautomation: What is it?

First of all, we need to start by defining what hyperautomation is. According to Gartner, hyperautomation can be so defined:

Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including:

  • Artificial intelligence (AI)
  • Machine learning
  • Event-driven software architecture
  • Robotic process automation (RPA)
  • Business process management (BPM) and intelligent business process management suites (iBPMS)
  • Integration platform as a service (iPaaS)
  • Low-code/no-code tools
  • Packaged software
  • Other types of decision, process and task automation tools

As a matter of fact, hyperautomation allows to work in harmony to automate complex business processes and it can be considered as a means for digital transformation.

Through the combination of RPA with AI and ML (machine learning) is possible to automate those processes that with only RPA would be impossible, so, for instance you can automate processes that rely on unstructured data inputs. This guarantees a significant advantage, because it allows to automate more tasks considering that, according to a global study, “With an 8-hour workday being the global norm the average employee loses 60 hours per month to easily automatable tasks”, which means 3 hours per day spent in filling documents, entering data, or compiling reports.

Benefits of Hyperautomation

Hyperautomation brings several benefits, IBM brings some examples of how this technology helps organizations:

  • Gain efficiencies by automating many processes across their business.
  • Optimize workflow allocation by ensuring repetitive tasks are completed consistently and efficiently.
  • Reduce costs by using digital technologies to automate tasks that are otherwise replace tasks requiring manual intervention.
  • Increase agility by providing quicker, richer insights for more accurate decision-making.
  • Produce products of higher quality with faster time to market by leveraging more intelligence, improved consistency and reduced human error.
  • Make better business decisions, identify areas for improvement and enhance customer experience by capturing more data and providing insights on that data.
  • Reduce the technical expertise needed to configure and manage automation tools and automation solutions.

Moreover, these benefits are also confirmed by Gartner which claims that organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes by 2024. As a result of this, it’s clear that automating operational decision making will be impactful for enterprises.


Where does Hyperautomation make an impact?

The adoption of hyperautomation goes across many industries, for instance we find hyperautomation adopted by insurance companies, banking organizations, healthcare environment, manufacturing and public sectors, or life sciences.

Once again, Gartner says that “Currently, many people touch products and produce before they reach their ultimate destination, but automated factories and farms will soon do most of the work, including farming, picking, packing and shipping. By 2025 more than 20% of all products and produce will first be touched by a human at the time of purchase”. This represents a big innovation for industries which will completely change the approach they have towards the production cycle.

Speaking of the future adoption of hyperautomation, Pierfrancesco Manenti, vice president analyst with the Gartner Supply Chain practice,  says that “Members of Generation Z (the ones born between 1997 and 2012) have grown up with digital technologies, so today’s supply chain leaders expect them to be innovators that accelerate supply chain digitalization and pave the way towards hyperautomation”. In fact, oldest Gen Zers have just started their careers and in 10 years they’ll be supply chain managers of the future.

Adopting Hyperautomation with TDox

If you work in the logistic sector, construction industry, maintenance operations, or quality inspection and you want to implement hyperautomation in your business processes, TDox represents the right choice to digitize your company.

TDox is a multi-experience development platform (MXDP), which digitizes your processes in low-code mode, and it make them available on multiple devices, such as smartphones, tablets, computers, barcode driven devices, rugged devices, and also smart glasses (thanks to the implementation of augmented reality, read more about it here).

Through the use of low-code, you can build inspection checklists, maintenance test reports, proof of delivery forms, construction site inspection reports, work orders, expense reports, and so on without being a professional developer. All these applications can be found in the TDox super app, so there will be no more dispersive organization, but just one place where you have everything you need to work.

Then, with the use of RPA, TDox automates all these processes, it facilitates the data entrycommunication (since you can generate orders and assign them to your workforce who will see the tasks to be performed on their mobile devices), and even data collection, because the platform helps you compile forms by suggesting the right option to accelerate this activity. Hyperautomation is the next logical step in the automation journey and TDox aims to automate as much processes as possible by leveraging a combination of hyperautomation tools and technologies.

If you have any questions, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities.
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