Companies are always trying to find new solutions that can help improve customer experience, especially in a connected world where customers can leave reviews about their experience with a particular product or service and these reviews can affect the brand reputation. For this reason, enterprises struggle to put customers in the best position they can, by offering them different solutions that can improve their experience. That’s fine, but what if we say that even employee experience can represent a significant support to enhance customer experience?
Let’s see to explain better this concept: employees are a key-component in an enterprise, they’re fundamental for every activity and their satisfaction has a relevant importance for the success of a company, because it consents to create a safe environment where people are appreciated and motivated in improving their work. Having happier employees allows to have better results.
Therefore, if you want that your employees contribute to enhance your business, first you need to guarantee that your workforce have all the right tools to deliver the best product or service they can, which means ensuring a high employee experience. As a result of this, employees need simple and digital solutions that can facilitate their activities, freeing them up from tedious tasks, and allowing them to be more focused on strategic works where they can develop better their talents.
We underline that these solutions must be digital, since people can’t entrust on analogic tools anymore, like collecting data on paper. Platforms that can harness the power of the new technologies in order to offer to workforce user friendly experiences and to have everything just a click away. As a matter of fact, digital transformation has been impacting on any kind of sector and companies need to adapt to this new economic context: Judit Montoriol-Garriga, lead economist for Caixa Bank, explains very well this concept of adapting to survive by saying “Charles Darwin’s theory on the evolution of the species is based on the observation that those individuals that adapt best to the environment, rather than the strongest, have the best chances of survival. New digital technologies have radically transformed the context in which companies operate so that, applying the theory of evolution to business, it could be claimed that only those firms that adapt best to the new digital environment will survive”.
TDox: a platform to enhance employee experience
We remarked the importance to provide the right tools to your employees, therefore we talk about a platform that is employee-oriented and offers digital solutions to improve employee experience. This platform is TDox which has 2 peculiarities:
- Multi-Experience feature. TDox is a multi-experience development platform (MXDP), so it allows you to digitize business processes by making them available on web app and on Android and iOS mobile apps (the next implementation will be on smart glasses, see our road map to discover more). In this way, your employees receive on their mobile devices the information they need related to the tasks they have to perform. As a result of this, there’s no more need of paper and you can entrust on digital tools which consent you to save money, time and energies.
- Low-Code technology approach. TDox uses low-code to consents you to generate forms and to manage workforce activities. Actually, with low-code anyone can create forms, both professional and non-professional developers. This huge accessibility allows to have final users of these apps who become the developers, so they have a deep knowledge about the business needs. As a result of this, you have more specific and pertinent applications because they now collaborate with IT department. Moreover, low-code technology marks the entrance of citizen developers who can create much needed apps, thanks to a simpler development path. This approach allows the launch of new ideas which can be iterated more quickly.
Besides creating forms, you have access to planning tools like TDox’s Agenda, through which you can warn your workforce about urgencies, deadlines, or schedule changes or simply about the daily tasks to be performed. In fact, you can create a workload (read the full guide about TDox Workloads here) on webapp and then this is automatically sent to the operators who receive on their smartphone or tablet (here again the multi-experience feature) the task that has to be performed, so they can get rid of other dispersive communication tools like emails or instant messaging software, because they have all in one single platform.
Automation and Offline Working
Eventually, there are other 2 features that TDox offers to enhance employee experience: we’re talking about the use of automation and the possibility to work offline. For what concerns automation, it can be found in activities that concern data collection and communication. A clear example is the case of the maintenance works where the technician has to send a report to the client or to the office after he/she has performed a specific task. A prefilled email with the attached document will be sent in automatic, so it will avoid the tedious process of downloading the file and writing a new email. The adding plus is that this procedure can be done by smartphone or table, so essentially with a click. Moreover, TDox gives you the chance to have Excel files which can be created in automatic without data entry needed. It’s the case of logistics where you have to manage the material in your stock, and you need to keep recorded a register with the right quantity of goods. This is a simple solution that allows you to save time and energies.
On the other hand, TDox allows you to work offline because its engine is native offline, that means it is set on your mobile device. Consequently, if your employee must work in places where connection is low, he/she can keep doing it without any fear of losing data or without speed complication. It will be enough synchronizing data as soon as he/she gets access to an internet connection.
As you could see, TDox gives solutions to support your employees and to harness the low-code technology, so you can create your own processes and modify them anytime you want. Improving employee experience is the first step to make if you want to deliver a high customer experience.
If you have any questions, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities.
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