automation of business processes

The automation of business processes represents a key-point for all the companies that want to be competitive in the market. In an economic context that keeps changing and evolving, it’s essential to find solutions that can help avoid disruptions and waste of energies. The workforce needs to be focused and if there’s the possibility to get rid of tedious tasks and leave them to robots, well it’s very important to do it.

This is what automation of business processes means: freeing up employees from repetitive tasks in order to allow them to concentrate more on strategic activities. This offers a wonderful chance to the workforce to develop better their talents and we know how important is to ensure that employees work with ease, because it consents to create a safe environment in your company where people are appreciated and motivated in improving their work.

If you want to have a product that reflects high quality standards, first you need to ensure that your workforce has all the right tools to deliver the best product or service they can. Having happier employees allows to have better results.

For this reason, we find different kinds of automation like robotic process automation (RPA) and business process automation (BPA). These two components are related to intelligent automation (IA) which, according to IBM, “simplifies processes, frees up resources and improves operational efficiencies, and it has a variety of applications. For example, an automotive manufacturer may use IA to speed up production or reduce the risk of human error, or a pharmaceutical or life sciences company may use intelligent automation to reduce costs and gain resource efficiencies where repetitive processes exist”.

RPA and BPA for the automation of business processes

We mentioned RPA and BPA, but what’s the difference between them? Basically, RPA is a type of technology where robots manipulate and communicate with business systems and apps to streamline processes and reduce the burden of human employees. An example? Take the process of call center: the agent usually gets a call and takes all the relevant information. The conversation is long, and it takes precious time away from the agent, but also to the customer. With RPA, the agent can focus on customer’s needs while software robots automatically and quickly access multiple systems to process the data they need.

On the other hand, BPA takes the repeatable processes like transferring files, generating reports, or extracting data from unstructured sources and automates them from one central location. When you implement BPA software, each step in the process triggers the next one, so you can create an entire workflow for core parts of your business. An example is the use of automation in HR department to simplify the hiring process. When a new employee is hired, an automatic mail is sent with the necessary information and your BPA software extracts the data and creates user accounts and passwords in Active Directory.

However, as you can see these technologies are meant to be an ally and a support to the employees. Human factor will always be necessary and this is fundamental to comprehend, because many people are scared of this technological progress and this is confirmed by a Forbes research which says that “34% of employees expect their job to be replaced by 2023” increasing the lack of trust in technology.

Therefore, understanding the importance of automation of business processes allows to get a competitive advantage that marks the difference among the other companies, but first of all it’s essential to know how to automate your business.

automation of business processes

TDox brings automation everywhere

Speaking of automation of business processes, we want to talk about TDox, a multi-experience development platform (MXDP) that harnesses automation to make workforce activities easier and faster. Firstly, we need to underline two important TDox’s peculiarities:

  1. Multi-Experience feature. TDox is a MXDP, as we said, so it allows you to digitize business processes by making them available on web app and on Android and iOS mobile apps (the next implementation will be on smart glasses, see our road map to discover more). In this way, your employees receive on their mobile devices the information they need related to the tasks they have to perform. As a result of this, there’s no more need of paper and you can entrust on digital tools which consent you to save money, time and energies.
  2. Low-Code technology approach. Of course, TDox uses low-code to consents you to generate forms and to manage workforce activities. Besides creating forms, you have access to planning tools like TDox’s Agenda, through which you can warn your workforce about urgencies, deadlines, or schedule changes or simply about the daily tasks to be performed. In fact, you can create a workload (read the full guide about TDox Workloads here) on webapp and then this is automatically sent to the operators who receive on their smartphone or tablet (here again the multi-experience feature) the task that has to be performed, so they can get rid of other dispersive communication tools like emails or instant messaging software, because they have all in one single platform.

In TDox automation can be also found in activities that concern data collection and communication. A clear example is the case of the maintenance works where the technician has to send a report to the client or to the office after he/she has performed a specific task. A prefilled email with the attached document will be sent in automatic, so it will avoid the tedious process of downloading the file and writing a new email. The adding plus is that this procedure can be done by smartphone or table, so essentially with a click.

Eventually, TDox gives you the chance to have Excel files which can be created in automatic without data entry needed. It’s the case of logistics where you have to manage the material in your stock, and you need to keep recorded a register with the right quantity of goods. This is a simple solution that allows you to save time and energies.

An Employee-Oriented Choice

TDox represents an employee-oriented choice because its solutions aim to facilitate workforce activities. We can consider TDox as a B2E approach where the employee is at the center. This is demonstrated by the functionalities offered by TDox, but also by the next projects and implementations that TDox is going to do.

A clear example is the implementation of augmented reality (AR) which make workforce activities even faster and, thanks to the implementation of TDox on smart glasses, it’ll be possible to have hand-free employees who can work with much more ease than ever and ensuring higher standard levels.

If you have any questions, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities.
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