#MeetTDoxPeople – A Digitization Chat with Andrea Razio, CEO and Founder of TDox

tdox ceo

What is TDox and what does it do for companies?
From today we start our journey to meet TDox people, who will explain better what TDox represents for them and their experience with the software.
Obviously, we begin with Andrea Razio, CEO and Founder of TDox. We had a small digitization chat with him, these are the answers he gave us.

Hi Andrea, tell us about TDox, how was it born and what are its mission and vision?

Our mission is to bring digitization to the deskless workforce. Even if TDox is a platform that has changed a lot during the years, the baseline idea is still the same. Deskless workforce is the one that usually gets impacted by any organization change, from the adding of new services in the company’s portfolio, to a work method change or new documentation to be produced. Without a MXDP (multi-experience development platform) like TDox digitizing those processes becomes very complicated and expensive, therefore we offer to our clients a smart solution.

What are the most common sectors where TDox is adopted?

It’s not easy to say one specific sector, I would say all those companies that operate in mobility: maintenance activities and quality control operations. However, we’re also strong in the postal services and recently we’ve been receiving different requests from the logistic sector as well.

The future is data sharing, so it’s imperative to easily integrate the various systems/business services to each other.

What are the biggest requests of implementation that you receive from the clients?

The smallest clients are the ones with less technological knowledge, therefore most of them entrust on our consultants. Be aware that the consulting average hours is 3 hours in order to realize a process that will be digitized. Then, if a client needs to create a PDF or a receipt to certify a specific work, we can reach 6 or 7 hours of consulting. Anyway, time needed is very little.
In contrast, for what concerns the medium-sized businesses, they are able to create processes and integrations by themselves. In the end, the large companies which require big installations entrust on us, not because they use TDox, but because they need the Private version, which is installed on their cloud, so in that case we’re talking about a project work.

So, in order to answer your question, I say that the consulting activities with the small companies are characterized by the workorder digitization which is often linked to a PDF signed by the client. With the large companies we start from a specific problem, which could be the proof of delivery, for instance, to arrive to use TDox in the most different ways like goods and refunds tracking, equipment and maintenance works management, creation of checklists and so on.

How was TDox’s evolution during these years?

Well, we had many implementations but any of them aimed to transform TDox in a complete MXDP that develops applications for the workforce. The future is data sharing, so it’s imperative to easily integrate the various systems/business services to each other, for this reason we’ve created different kinds of connectors.

Furthermore, we empowered back-office plugs in, in this way the smallest clients who don’t have planning systems could improve their organization. Eventually, we’ve not only doubled, but we’ve also tripled our portfolio services with versions and different payment methods according to the various dimensions and needs of the clients. 

tdox ceo


What’s the difference between TDox and other software or platforms?

The main difference is that focus on developing apps for the workforce, as a matter of fact with TDox you can’t create a consumer application, since UI is automatically created by the platform and it’s specific for our target. We aim to facilitate deskless workforce activities who have very specific needs, like speed of use and possibility to work full offline.

How do you value the market in which TDox competes?

Covid-19 pandemic pushed the demand to high levels, and it’s evident because we receive many requests from companies of any dimension. Let’s say that there’s a big potential.

Do you think there’s still a digitization problem among the enterprises?

Yes, I do, the problem exists. I personally participate to artificial intelligence meetings organized by Confindustria (The General Confederation of Italian Industry, it is the Italian employers’ federation and national chamber of commerce) where one of the topic that emerged the most is the lack of digitization of the small/medium-sized companies. Despite we’re seeing a market growth, there’s still a huge part of enterprises that is sceptic and doesn’t comprehend the real importance of the digitization.

What’s your opinion on the last year and what are the expectations and next implementations that TDox is going to do?

2021 was an incredible year and January 2022 was even better, therefore we hope that this trend won’t stop. On our side, there’s the desire to improve and the market analysis made by our partner Gartner highlight a hand-free future for the workforce. Our goal is to increase the automation level through the use of augmented reality (AR) and artificial intelligence (AI) in order to land very soon on the hand-free devices that I believe we’re going to see them in the deskless operators’ equipment.

Describe TDox in 3 words.

Workforce Development Platform.

We thank Andrea Razio TDox CEO for this little interview and if you have any question, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities. 
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