Have you ever heard about “multi-experience development platform (MXDP)”? If not, don’t worry because this is a new way to comprehend how different and variegated can be the users experience. Recently, more and more articles, podcasts and videos have been popping up talking about the multi-experience approach that companies are starting to adopt to connect their users. Nevertheless, it’s not clear what a multi-experience technology should be, therefore we asked the help of Gartner which gives a definition of MXDP.
Actually, Gartner says that “MXDPs serve to centralize life cycle activities — designing, developing, testing, distributing, managing and analyzing — for a portfolio of multi-experience apps”. The main feature is, as the word itself says, the multi-experience, so the possibility to use an application through a variety of digital touchpoints, such as websites, mobile apps, chatbots, augmented reality, virtual reality, and wearables. These touchpoints include the combination of interaction modalities, like touch, voice, vision, and motion.
Be careful! A multi-experience development is different from an omnichannel development which is only about tapping user touchpoints across all channels.
However, according to this definition, a multi-experience development platform represents a big support for businesses that want to go beyond the traditional ways of connecting with users, and the adoption of new technologies to connect people is a significant step towards business digitization. As a matter of fact, Gartner predicts that “by 2023, more than 25% of mobile apps, progressive web apps, and conversational apps at large enterprises will be built and/or run through a multi-experience platform”.
A multi-experience development approach means stopping to look what is in front of you and turning yourself to see what happens around you. You’ll find out a new world of opportunities and different ways to connect yourself with other people. A step that companies have to make, if they don’t want to be left behind.
Multi-Experience Benefits
Ok, we understood what a multi-experience development approach is, but what are the real benefits that it can bring? Amandeep Singh from Grazitti Interactive gave 4 main benefits of multi-experience, let’s see them:
- Improved Operational Efficiency
It helps companies carry a large number of internal operations within a single space. It becomes easier than ever to streamline business processes with every process being present in one system. It also enables enterprises to create efficient, faster, and valuable digital experiences.
- Minimize the Time to Market Apps
Enabling multi-experience will help brands significantly improve development time by as much as 10 times. All credit to reusable code and streamlined design processes.
Using multi-experience, feedback cycles can also be shortened with faster releases. This helps in creating and honing your digital experiences.
- Enable Controlled Deployment
A single cloud-based deployment is a matter of a few weeks. But with multi-experience at the place, information can be sent directly to cloud-based server providers. Thus, giving better control and fast-tracked deployment.
- Remove Security Risk
Enabling multi-experience can help enterprises get a 360 view of their software landscape with all the applications feeding to a single platform. Thus, eliminating all the potential security risks like Shadow IT.
TDox: a Multi-Experience Development Platform for your Workforce
TDox is a MXDP which allows you to digitize business processes in low-code mode, by making them available both on webapp and on Android and iOS mobile apps (the next implementation will be on smart glasses, see our road map).
Its aim is to offer solutions that can facilitate workforce activities, by giving to companies the ability to create applications in a simpler and faster manner. In this sense, low-code represents a big support for all the organizations, since anyone can create apps, even those who don’t have a solid programming background. This gives a great accessibility to this technology, where final users of these apps become the developers who have a deep knowledge about the business needs, and it marks the entrance of citizen developers who can create much needed apps thanks to a simpler development path.
Furthermore, the great difference between TDox and other MXDPs is that TDox has a particular attention to the employees. In fact, the multi-experience feature can be found in the way the workforce receives and performs tasks. We explain better: with TDox you have access to planning and managing employees’ activities tools through which you create workloads (read the full guide about TDox Workloads here) and you assign them to your operators. They’ll receive these workloads on their smartphones or tablets, so they can get rid of other dispersive communication tools like emails or instant messaging software, because they have all in one single platform.
This centralization of activities in one platform represents a huge simplification that helps your employees to work better and safer and to avoid mistakes which can cause waste of time and energies.
The same thing happens with forms: through the use of low-code, generating specific forms for your tasks is much easier, also thanks to the features offered by TDox, such as:
- Camera integration. TDox is integrated with the camera of the mobile device, so operators can take pictures of the interventions or notify anomalies and damages. These pictures can be easily attached to the form and thanks to the time stamp, TDox is able to record the exact moment when the picture is taken. This integration also makes possible to read barcodes, a helpful tool that can support, for instance, your warehouse workers for what concerns the picking activities.
- GPS Detection. With the GPS tool you can communicate to your operators the exact itinerary they have to follow which can be helpful, for instance, if you work in the logistics sector and you have to manage your transporters (read how Iren SPA took advantage of it).
- Checklists. Create your own checklists with the material you need to check. For instance, if you work in the maintenance sector you may need to check the equipment that you used to perform a specific task, or if you work in the logistic sector, you may need a checklist to register the material that you picked up.
- Digital Signature. Certify your documentswith a digital signature, so you won’t have the problem to look for a pen anymore, you just need your finger!
Online even without connection
Eventually, TDox can guarantee your operators to work even without internet connection. As a matter of fact, TDox’s engine is native offline, that means it is set on your mobile device. Consequently, if your employee must work in places where connection is low, he/she can keep doing it without any fear of losing data or without speed complication. It will be enough synchronizing data as soon as he/she gets access to an internet connection.
As you could see, TDox is a multi-experience development platform that offers solutions that can really improve your workforce activities. Don’t forget that ensuring that your workforce works with ease and allowing your employees to use better their talents consents to create a safe environment in your company where people are appreciated and motivated in improving their work. If you want to have a product that reflects high quality standards, first you need to ensure that your workforce has all the right tools to deliver the best product or service they can. Having happier employees allows to have better results and the multi-experience development feature represents a real improvement.
If you have any questions, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities.
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