artificial intelligence in business

Put your hand up if you have ever thought that artificial intelligence (AI) is that robot or technology that you can see in sci-fiction movies that helps our main protagonist to become incredibly powerful (like Tony Stark who becomes Iron Man), or that revolts to the humans and it tries to conquer the world (like the famous film I, Robot). Ok, in real life it is nothing like this, but the impact of artificial intelligence in business is stronger than we think.

Today, AI plays a massive role in strengthening and transforming industries all over the world. The digital transformation that companies have been facing plus the Covid-19 pandemic accelerated this process of digitization in business, therefore organizations started to adopt new digital solutions that could help them not to be left behind. As a matter of fact, following the technical progress path is the only way to have a competitive advantage in the market, despite investing on it can be a risk, but we know that the choice is between taking a risk or losing a good opportunity to be competitive.

However, the importance of artificial intelligence in business is confirmed also by some statistics given by SEM Rush, which reports that “the global AI market is predicted to snowball in the next few years, reaching a $190.61 billion market value in 2025 and in 2022, companies are expected to have an average of 35 AI projects in place”.

That’s fine, but in which sectors AI is used? Actually, AI technology can be applied in many different cases across industries including sales, HR, healthcare, manufacturing, marketing, but it is often discussed the use of this technology for what concerns robotic assistance in manufacturing, job candidate selection, medical diagnosis and much more. As you can see, AI implementations are endless, but in order to do that it is essential to have an equipped workforce that can manage this technology.

Business Benefits of AI

When we talk about AI, we have also to mention other 2 components related to this technology: business process management (BPM) and robotic process automation (RPA). BPM is used to streamline processes and improve interactions and engagement; RPA consists in the use of software robots to automate back-office tasks, such as extracting data or filling out forms. These 3 components are part of the intelligent automation (IA) which, according to IBM, “simplifies processes, frees up resources and improves operational efficiencies, and it has a variety of applications. For example, an automotive manufacturer may use IA to speed up production or reduce the risk of human error, or a pharmaceutical or life sciences company may use intelligent automation to reduce costs and gain resource efficiencies where repetitive processes exist”.

Anyway, many organizations use artificial intelligence in business, and we can find important cases, such as Google which is able to perform tasks through the use of AI that is based on the analysis of information. Speaking of data analysis, Harvard Business Review reports “the analytical process itself is increasingly being automated and supported by AI […] the analytics software automatically finds patterns in data and makes it possible to query and analyze data using natural language interfaces. In short, AI and traditional analytics are being combined to make data analysis easier and more effective”.

Moreover, another case is the customer service, where among many organizations there is also Amazon which is using AI to improve it through automated agents that can handle simple requests. Their peculiarity is that these agents use neural networks rather than rules, so they can offer better results and allowing to the customer service representatives to focus on tasks that depend more on human judgment.

Nevertheless, although AI brings critical advantages to your business, it tends to evoke negative feelings to the employees, who believe that AI means eliminating the human element from processes. It is not a case that, according to Forbes, “34% of employees expect their job to be replaced by 2023”, increasing a lack of trust in the technology. What people may not understand is that AI cannot replace humans, because human factor will be always necessary. The best way to comprehend its value is to consider AI as a support to the workforce, a tool that takes in charge tedious tasks to free up employees and to allow them to use better their talents. Ashley Watters from Comptia explains it very well by saying “while movies may portray AI as ultra-intelligent technology capable of human domination, real-world AI is typically only capable of singular tasks, requiring human intervention to support and apply technology in the workforce”.

artificial intelligence in business

TDox: AI and Automation at your service

We said that automation and artificial intelligence in business are keys to improve your business processes, but who can provide you these technologies? It is important to entrust on the right ally and we have an idea about that: TDox.

TDox is a multi-experience development platform (MXDP) which takes advantages of low-code technology to offer digital solutions for your company. Its goal is to digitally transform internal business processes and make them available both on the webapp and on Android and iOS mobile apps. Therefore, TDox is a platform that wants to simplify your workforce activities, and this is a big difference between TDox and all the other platforms, because they mostly aim to propose solutions for the final consumer, but they do not focus on the internal business processes that happen before the product or service is available on the market. 

As a result of this, in TDox you will find tools that harness AI and automation to facilitate your employees’ tasks. A clear example of automation is the agenda, which can be very helpful to plan activities and operations. You can create an order on webapp and then this is automatically sent to the operators who receive a notification with the task that has to be performed, so they can get rid of other dispersive communication tools like emails or instant messaging software, because they have all in one single platform.

Furthermore, data collection and communication are automated as well, since a technician can fill out a report and automatically send it to the office or to the client. Indeed, a prefilled email with the attached document will be sent in automatic by the system once the report is ready, so it will avoid to the employee the tedious process of downloading the file and write a new email with the attached report. This procedure can be done by smartphone or tablet, so basically with a click.

Then, we are currently implementing AI in order to make the compiling easier than ever, because it will allow to insert vocal commands and to make predictive data entry works. What does it mean? Well, the system will learn what you do and how you fill out reports, so it will be able to help you to fill them out in your place. You just have to check them at the end and send the document. This can be very helpful especially if you work in the maintenance sector and you have to compile reports about the tasks you performed.

A technology for your workforce

TDox puts in employees’ hands digital tools which improve their work. As you could easily understand from TDox’s features, automation and artificial intelligence in business do not replace people, in contrast they support them by allowing them to avoid errors and wastes of time.

The impact of artificial intelligence in business demonstrates once more that companies need to take the risk by adopting this new technology, because otherwise the worse risk is to disappear.

For this reason, we offer our peculiar application development, we help you to achieve your rapid development goals. Our technicians are here to support you and lead you to create your own automation process.

If you have any question, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities. We’re low coding your business apps!

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