WHAT IS A MULTIEXPERIENCE DEVELOPMENT PLATFORM?

Understanding what a multiexperience development platform is means to be aware and comprehend the digital transformation that enterprises have been facing in the last two years. The developing of new technologies is taking companies to discover a new wider spectrum of possibilities to reorganize and manage all their activities. Furthermore, the Covid-19 pandemic significantly contributed to accelerate this process, since people found themselves in an unusual situation, where they could not go out to work, do shopping, or simply visit a relative or a friend.

Once you recognized the context in which we are, it is easy to comprehend the evolution of technologies. Today, we have so many ways to experience a particular activity: through the use of different kinds of devices, such as smartphones, tablets, computers, virtual assistants, or virtual reality headsets you get access to a new concept of app.

For this reason, enterprises started to develop new apps and take advantage of these new technologies in order to offer different opportunities to their users and to satisfy the customer needs of multidevice, multi-touchpoint, and multimedia interactions. Nowadays, we are connected wherever we are, and we are so used to this ease that we need this connection also for what concerns work processes. For instance, we look for apps that allow us to control business processes when we are in office, but also if we are not using mobile devices.

Furthermore, these apps need to be user friendly, so very easy to understand, because people are looking for immediacy and they do not have much time to spend. The attention span has lowered, so it is clear that apps with messy interfaces and not so intuitive can be discarded quickly by most of the people.

Centralize your activities in one platform

The risk of having at your disposal various devices to manage your business processes is to have a dispersive organization. What does it mean? Basically, in this way it is easier to make mistakes, to forget information, and to lose the control that you need on the operations. For instance, if you are the CIO of your enterprise and you have to check the work progress and you have three or four apps to supervise the operation, because each one is dedicated to a specific task, do you think you can manage all the processes with ease and serenity?

Obviously, it can be very difficult for the reasons we said before. So, what can be a good solution to avoid any kind of confusion and to guarantee a perfect supervision? Well, merging these apps in one platform to offer a unique solution where you can find everything you need. Essentially, this is the idea of multiexperience development platform.

In this case, Gartner’s definition comes in our help, which says that “MXDPs serve to centralize life cycle activities — designing, developing, testing, distributing, managing and analyzing — for a portfolio of multiexperience apps. Multiexperience refers to the various permutations of modalities (e.g., touch, voice and gesture), devices and apps that users interact with on their digital journey across the various touchpoints. Multiexperience development involves creating fit-for-purpose apps based on touchpoint-specific modalities, while at the same time ensuring a consistent user experience across web, mobile, wearable, conversational and immersive touchpoints”.

Moreover, MXDP developers can count on an integrated front-end tools system and on back end for front end (BFF) service for a scalable and distributed creation of apps, which need to be aligned with company goals and sophisticated UX that include various digital touchpoints and interaction modalities. Besides, since leaders might not stay leaders for long, they need to adopt a strategic approach to develop apps that can engage users. In order to offer the most amazing experience, it is necessary to stop using one tool for each touchpoint. As a result of this, customers can get what they want: velocity, security, and reliability.

Get the multiexperience with TDox

One of the providers that can help you to get the best from MXDP is TDox. When we talk about TDox, we are referring to a MXDP which allows you to digitize business processes in low-code mode, by making them available both on webapp and on Android and iOS mobile apps (the next implementation will be on smart glasses, see our road map). Thanks to low-code anyone can create apps, both professional and non-professional developers, who can spend less time thinking about syntax of the code and focus on the aesthetics and functionality of the apps. This allows to save more time and increase the speed of introducing changes, a big improvement especially in a period where companies are facing the digital transformation.

Additionally, through the use of low-code and automation, TDox gives you the possibility to digitally transform your business and facilitate your workforce activities. How? Well, by digitizing your internal business processes, because you can create forms for your operations in low-code mode. Some examples are the POD (proof of delivery) forms, the constructions site safety inspection form, equipment management form, and so on. Once you’ve created the forms that you need,  you can generate workloads (read the full guide about TDox Workloads here) to assign to your employees who will receive it on their mobile device (here it comes the multiexperience feature). Moreover, each operator has its own profile where he/she updates the system every time a form is correctly filled out and sent to the office. In this case, TDox’s automation comes in help, because a prefilled email with the attached document will be sent in automatic to the office or to the client, according to your needs, so it will avoid the tedious process of downloading the file and writing a new email.

Furthermore, the centralization of tools in one platform can be also found in the TDox Agenda. This is a useful tool to plan your activities and operations. You can warn your workforce about urgencies, deadlines, or schedule changes or simply about the daily tasks to be performed. In fact, you can create an order on webapp and then this is automatically sent to the operators who receive on their smartphone or tablet the task that has to be performed, so they can get rid of other dispersive communication tools like emails or instant messaging software, because they have all in one single platform.

Eventually, add to these functions, we cannot omit the offline feature and the cloud capabilities. In fact, TDox’s engine is native offline, that means it is set on your mobile device. Consequently, if your employee must work in places where connection is low, he/she can keep doing it without any fear of losing data or without speed complication. It will be enough synchronizing data as soon as he/she gets access to an internet connection. Furthermore, all your documents can be saved on TDox cloud (XP Cloud) which is managed by our team, freeing you up from updates and other problems. Otherwise, you can use your cloud (Private Cloud) to get your own customized version of the software hosted on your cloud.
Automation, low-code, multiexperience and cloud capabilities are some of the features that TDox offers you to digitize your business

TDox is the MXDP for your workforce

As you could see from the functionalities that a multiexperience development platform like TDox can offer, you have noticed that TDox aims to improve and increase the interaction of employees by proposing them automation tools to make internal business processes simpler and faster. In fact, TDox knows how important is to have well-organized and clear procedures among the different departments of a company, therefore ensuring that your workforce works with ease and allowing your employees to use better their talents consents to create a safe environment in your company where people are appreciated and motivated in improving their work. If you want to have a product that reflects high quality standards, first you need to ensure that your workforce has all the right tools to deliver the best product or service they can. Having happier employees allows to have better results.

To do so, it is necessary the use of a MXDP that gives you multiple solutions and a system that takes all the advantages of low-code. This can help you to make the step to digital transformation and be competitive in this new business and economic post pandemic environment. For this reason, we offer our peculiar application development to help you achieve your rapid development goals. Our technicians are here to support you and lead you to have your multiexperience development platform.

If you have any questions, do not hesitate to contact us to know more about TDox and what it can do for you. Furthermore, if you are interested in seeing what TDox looks like in action, request a free demo, and discover a new world of opportunities.
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